Our FAQs
Frequently Asked Questions
Find clear answers to our most common questions about applications, support, and how our programmes work. This section helps you understand the process with confidence and peace of mind.
General Question
Understanding How Our Support Works
Each request is reviewed carefully by our team. We look at individual circumstances, level of need, and readiness for the journey. Our aim is to assist those facing genuine financial or practical challenges while ensuring the process remains fair, dignified, and transparent.
Support may include financial help toward Hajj needs, essential items such as ihraam and travel packs, and access to preparation workshops. The exact assistance varies depending on available resources and the specific needs of each applicant.
Yes. While most activity takes place during the Hajj season, we work year-round to prepare resources, gather donations, and assist applicants as needed. This ensures we can offer meaningful support when the pilgrimage period approaches.
Rihlatul Umr operates transparently as a community-driven initiative with a verified public presence, documented support programmes, and visible impact. Our work is shared openly through our social media, events, and beneficiary stories. We never request sensitive information beyond what is required, and all support is communicated directly and professionally. You’re welcome to verify anything through our official channels before engaging.
No. Our support is completely free. We will never ask you for payment, banking details, or any “registration fee.” If anyone contacts you pretending to represent us and demands money, please report it immediately.
Processing times vary depending on volume and programme availability. Most applicants receive updates within 7–14 working days, but more detailed cases may take longer. We always communicate any delays openly.
Yes. We do not restrict applicants based on previous assistance. Each case is reviewed on its own merits, and receiving help elsewhere does not disqualify you.
Absolutely. All personal and sensitive information is handled securely and used only to assess your eligibility. We do not share your details with third parties without your consent.
Yes—family members, community workers, educators, nurses, or social support teams can apply on behalf of individuals who need help. Please ensure all information provided is accurate and obtained with permission.
If you don’t meet the criteria for a specific programme, we’ll let you know. In many cases, we may refer you to alternative support options or notify you when new programmes open that better fit your situation.
Dedicated to guiding and supporting sisters and mothers through meaningful Umrah and Hajj journeys with care, compassion and commitment. Connect with us to make your spiritual journey truly memorable.
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